Performance management and new forms of steering to improve efficiency and effectiveness in public sector organisations have been at the heart of many administrative modernisation programs throughout the last two decades, albeit often with only moderate success.
The seminar provides an insight into the practice of performance management in Europe, looking at different approaches to increase effectiveness and efficiency. The aim is to reflect on performance management systems that work. The Achilles heel of performance management is the availability of performance information. We start with a generic overview of the performance measurement process, and then proceed with the use of performance information in different management contexts. The discussion will also address some of the critical points and problems of contemporary performance management.
Participants discuss potentials, challenges and limitations of performance management approaches as well as lessons learned with regard to a successful implementation. Current experiences and research are being examined and complemented by practical insights from the participants themselves. This allows them to develop awareness, knowledge and skills in performance management and performance improvement methods and their successful application within their own working environment.
Professionals from all sectors (public, private, and from NGOs)
Seminar fee includes: attendance, online access to course documents, materials during the seminar, beverages in the Hertie School cafeteria (open on weekdays), certificate of attendance. Terms and Conditions
Registration is possible throughout the year, on a first-come, first-serve basis.