A presentation by Dr. Ransford Mensah (World Bank). This event is part of the Digital Governance Research Colloquium hosted by the Centre for Digital Governance.
As countries strive to achieve the Sustainable Development Goals (SDGs) in the next eight (8) years, more governments are leveraging technology to deliver citizen-centric digital services. However, despite the numerous success stories about digital government bringing significant benefits in developed countries, many digital services implementations in Africa do not achieve the expected outcomes. One key reason is the deployment of digital solutions that are narrowly scoped around specific user or single ministry or agency needs which has led to the fragmentation of digital services and user experiences. This situation has compelled citizens to have to interact with multiple government ministries and agencies in order to get their requests satisfied thus making the process very ineffective and expensive.
Drawing on a reflective practitioner approach, Ransford aims to develop a novel model to iteratively evaluate the relevant building blocks to implementing integrated digital services leading to “ONE government”. By investing in digital building blocks which are easier to design, implement, and scale across sectors, it will help governments simplify the cost, time, and resource requirements necessary to create a digital platform to build new e-government services. Therefore, the overall question for this research is: ‘How can a framework be developed to facilitate the identification of digital building blocks for a whole -government digital transformation of citizen centric services?’.
Dr. Ransford Mensah is a consultant with the World Bank, Digital Development Global Practice, where he is providing technical expertise and advice on policy, institutional reform, project development and execution to support the digitization of public administration and public services delivery in client countries. Prior to that, he was the Country Lead on Digitalization for the United Nations Foundation Digital Impact Alliance (DIAL) in Sierra Leone (West Africa). He holds a Doctoral degree in Information Systems from the University of Southern Queensland (USQ), Australia as well as an MSc degree in Engineering Business Management from the Coventry University, UK. His research interests include digital transformation, ICT4D, IT service management, change management and project management. He gained experience in the field of government digital transformation through working on several consultancy projects with the USAID, UNDP, AfDB, UNCDF etc. in over 12 African countries in the last 10 years.
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