Centre news

Are proactive public services the new standard for digital governments?

On 14 June, the new white paper "Proactive Public Services: The New Standard for Digital Governments" was presented at the Estonian Embassy in Berlin.

The study:

  • Explores the potential benefits of proactive digital services to push the boundaries of automation in public service delivery.
  • Develops a thorough understanding of the concept, ranging from proactive information to fully proactive digital transactions without user interaction.
  • Analyses lessons learned from implementation experiences in Austria, Estonia, and New Zealand.
  • Includes recommendations on how to move towards proactive public services.

Following a welcome by Ambassador Alar Streiman, the study was presented and its authors, Centre Director Gerhard Hammerschmid, Keegan McBride (Oxford Internet Institute, University of Oxford), Hendrik Lume (Nortal), and Andreas Raieste participated in a panel discussion with Linda Oldenburg (Head of Public Innovation, Nortal) and Annika Busse (Deputy CIO, Senatskanzlei Hamburg). They debated how one could move towards proactive digital services in the German public sector context. Additionally, Kaili Tamm (CDO of the Estonian Ministry of Economy) delivered a stimulating presentation on current developments and best practices of government digitalisation in Estonia.