Performance management and new forms of steering to improve efficiency and effectiveness in public sector organisations have been at the heart of many administrative modernisation programmes throughout the last two decades, albeit often with only moderate success.
The seminar provides an insight into the practice of performance management in Europe, looking at different approaches to increase effectiveness and efficiency. The aim is to reflect on performance management systems that work. The Achilles' heel of performance management is the availability of performance information. The course gives a generic overview of the performance measurement process, and then proceeds with the use of performance information in different management contexts. The discussion will also address some of the critical points and problems of contemporary performance management. Current experiences and research are being examined and complemented by practical insights from the participants themselves.
Upon successful completion of this course, participants should be able to discuss the potentials, the challenges as well as the limitations of performance management approaches. They get equipped with key-concepts of performance management, hands-on tools as well as critical reflection skills to evaluate the success of a chosen method. Participants develop awareness, knowledge and skills in performance management and performance improvement methods and their successful application within their own working environment.
This course can also be completed as part of the Certificate in Leadership and Management, the Certificate in Public Financial Management and Methods, or the Certificate in Public Sector Innovation.
Professionals from all sectors (public, private, and from NGOs)
- Higher education degree
- At least two years of relevant professional experience (average is ten years)
- Good knowledge of English
- 2.5 days in Berlin, as well as additional time for the preparation of the seminar
- No follow-up assignment is required
- Day 1: 11:00 - 20:00
- Day 2: 9:00 - 18:00
- Day 3: 9:00 - 16:00
Seminar fees are exempted from tax according to Value Added Tax Act (UStG) §4 Nr. 21a. In Germany and many other countries, tuition fees for continuing education programmes are also fully tax-deductible as professional training expenses.
Seminar fee includes: attendance, online access to course documents, materials during the seminar, beverages in the Hertie School cafeteria (open on weekdays), certificate of attendance.
Registration is possible throughout the year, on a first-come, first-serve basis via our online application module. Admission is subject to availability.