Skills Training

Conflict management

The professional context puts high demands on executives’ conflict resolution competencies. Issues range from personal conflicts involving team members, partners or competitors to group conflicts within participants' own departments, and also include conflicts of an intersectoral nature.

In this skills training, participants are provided with the opportunity to analyse their personal attitude to conflict and get to know techniques for effectively handling disputes, both from the viewpoint of an affected party and from that of a mediator.

Furthermore, the course addresses means for avoiding the emergence of conflicts within organisations or closed social systems.

This course can also be completed as part of the Certificate programmes and the Hertie School Leadership Programme.

Target group

Professionals from all sectors (public, private, and from NGOs)


  • Higher education degree
  • At least two years of relevant professional experience (average is ten years)
  • Good knowledge of English


  • 2 days at the Hertie School of Governance in Berlin
  • No preparation or follow-up assignment is required

Seminar times

  • Day 1:  9:00 - 18:00
  • Day 2:  9:00 - 18:00

Seminar fee

€ 1,690

Seminar fees are exempted from tax according to Value Added Tax Act (UStG) §4 Nr. 21a. In Germany and many other countries, tuition fees for continuing education programmes are also fully tax-deductible as professional training expenses.

Seminar fee includes: attendance, online access to course documents, materials during the seminar, beverages in the Hertie School cafeteria (open on weekdays), certificate of attendance. 

Terms and Conditions


Registration is possible throughout the year, on a first-come, first-serve basis via our online application module. Admission is subject to availability.

Seminar director