Innovation in public administration

This course will focus on a comprehensive study of technological and organisational innovations for public administrations. Public administrations are increasingly engaging with a growing number of disruptive innovations, most of them originating in the private sector, such as: human-centred design techniques to align public sector activity more closely with citizens’ needs, innovative approaches to the design of organisational structures and work processes, e.g. agile or non-hierarchical organisation forms, with the aim of working smarter, data analytics and machine learning to deal with the ever-growing amount of unstructured data available to public administrations, automation technologies to increase process efficiency, distributed ledger technologies such as blockchain providing new possibilities for decentralized governance models.

This course is for 1st year MPP students only.