Master of Data Science for Public Policy   Master of International Affairs   Master of Public Policy  

Performance management

This course provides the knowledge and the tools to apply performance management in public sector organizations and the non-governmental sector. It aims at helping students to use metrics of different sorts (objective, subjective; quantitative, qualitative; performance indicators, indexes) to assess the performance of organizations. Although the focus is on the public and the non-governmental sector, the applied knowledge can be easily transferred to the private sector. Additionally, the course deals with the use of performance information and the strategies to enhance performance including the use of specific frameworks like the Balanced Scorecard. Finally, the course also focuses on the downsides of performance management and what to do about them: chiefly, facing the immeasurable and fighting the manipulation of scores and performance indicators.

This course is for 2nd year MIA, MPP and MDS students only.

Instructor