Concerns over the effectiveness of public sector organizations have encouraged the widespread application of a broad spectrum of management tools such as strategic planning, Balanced Scorecard, performance management systems, performance appraisal or quality management. PM II (building on C3 PM I) aims to deepen the knowledge of such concepts by focusing on a more practice-oriented perspective of designing and implementing such tools within specific organizations. The course will also encompass approaches to improve staff motivation and engagement but also the use of new technologies and attempts to open up government towards citizens, the public and collaboration with other organisations. Such management ideas and concepts often have their origins in the private sector and need to be adapted and translated to the specific context of public sector organisations.
The goal of this course is to improve the understanding of key management tools and approaches both from a conceptual as well as an application-oriented perspective. Based on various cases the students will apply such tools to specific situations and acquire an understanding of the merits, challenges and limitations of implementing such tools. They will be provided with key analytical competencies, research evidence and practical tools that are relevant in a range of practical contexts, from classic government organisations to NPOs, social enterprises, and international organisations, and thereby develop a deeper knowledge of why and how management matters in a public management context.