Transformational government

Governments around the world are increasingly using Information and Communication Technologies (ICTs) to modernize their public management systems and their external relationships with citizens, businesses and other organizations in order to enhance cost efficiency and effectiveness. The expectation is that technology can transform public service provision, administration and engagement with the general public. E-government is a complex phenomenon which usually involves technical, business process, relationship and institutional as well as individual changes.

This course is for 2nd year MIA and MPP students only.