Public service in a digital age
Module: 5. Management & Organisation Concentration Elective | 6. Portfolio Elective | 7. Portfolio Elective | 6. Governance & Management Elective
Instructors: Prof. Dr. Gerhard Hammerschmid
Governments are becoming increasingly digitalised. With such changes and transformations, the skills and experience needed to work in a new digitalised public service are also changing. In this course, students will be provided with a comprehensive overview on the current and future trends in digital government and gain experience in eight core competencies associated with the public service in the digital era (users, risks, multidisciplinary, iteration, barriers, openness, data, and affordances). The course will provide students with an initial overview of digital government and digital transformation to serve as a foundation for the future lessons. Following this, students will be exposed to a number of different key aspects of digital government from service design to bureaucracy to procurement. The course goes beyond the common normative and technocentric approach that technology and digitalisation are inherently good and offers a critical discussion on the positives and negatives of digitalisation. Students will be encouraged to think critically throughout the course and will be exposed to both sides of the debate when it comes to digital government, allowing them to understand and unravel the most commonly occurring debates when it comes to digitalisation.
This course is for 2nd year MIA, MPP and MDS students only.Find out more