Skills Training: Conflict Management

2-3 May 2017

The professional context puts high demands on executives’ conflict resolution competencies. Issues range from personal conflicts involving team members, partners or competitors to group conflicts within participants' own departments, and also include conflicts of an intersectoral nature.

In this skills training, participants are provided with the opportunity to analyse their personal attitude to conflict and get to know techniques for effectively handling disputes, both from the viewpoint of an affected party and from that of a mediator.

Furthermore, the course addresses means for avoiding the emergence of conflicts within organisations or closed social systems.

This course can also be completed as part of the Certificate programmes and the Hertie School Leadership Programme.

Seminar Directors

Dr. Constantin  Olbrisch
Betriebspartner GmbH & Co. KG
Steffen Weitzdörfer
Steffen  Weitzdörfer
Betriebspartner GmbH & Co. KG

Target group 

Professionals from all sectors (public, private, and from NGOs)


  • Higher education degree
  • At least two years of relevant professional experience (average is ten years)
  • Good knowledge of English 


  • 2 days in Berlin
  • No preparation or follow-up assignment is required

Course Times

  • Day 1 and 2: 9:00 to 18:00


Hertie School of Governance
Friedrichstrasse 180, Berlin Mitte

Seminar fee

€ 1,690

Seminar fees are exempted from tax according to Value Added Tax Act (UStG) §4 Nr. 21a. In Germany and many other countries, tuition fees for continuing education programmes are also fully tax-deductible as professional training expenses.

Seminar feee includes: Attendance, online access to course documents, materials during the seminar, beverages in the Hertie School cafeteria (open on weekdays), certificate of attendance.

Terms and Conditions

Registration is possible throughout the year, on a first-come, first-serve basis via our online application module. Admission is subject to availability.

Register now

Contact the Executive Education Team

Phone: +49 (0)30 259 219 -117

E-Mail: executive(at)

Participants' Feedback to the Skills Course

"I liked the dynamics between the two seminar directors and their teaching methods."

"The atmosphere in this course is very personal and supportive."

"I appreciated the good mixture of exercises, theory and discussions."