Citizen empowerment in public services

This course focuses on citizen-oriented policies in the public sector with an emphasis on service users. This emphasis can be applied to almost any public sector organisation, NGO and private business. The instruments of the course also have a wide application in different areas such as health, social services, education, citizen safety or the delivery of personal documents like passports.

This course is for 2nd year MIA and MPP students only.

Instructor